Shipping: All physical items are shipped via USPS First Class to arrive quickly and safely. Please do not hold me responsible for where your carrier might leave your package, wrong addresses given to me, or other USPS malfunctions. I will provide a tracking number. Please follow the tracking as package may not fit in a standard postal box and your carrier may leave it elsewhere. US shipping only. Orders are shipped daily, but please take into consideration that most orders can take up to three weeks to process. If you need a rush order please contact me so we can discuss options. If there is a problem with your order please email me before leaving feedback so that I can work to resolve the matter to put a smile back on your face and in your heart! Pre-made items, limited edition photographs, some wall art are shipped out within 1-3 business days of you placing the order. (Your first business day is the business day after you placed your order.) Every order has a tracking number, which is emailed to you once your order has shipped. Thank you for your understanding and enjoy your purchase!
Refunds: CUSTOM ORDERS (such as limited edition photographs, clothing or custom wall art, plush toys) as well as face masks, are a final sale and can not be returned. Due to customized nature, no returns or exchanges. Please ensure text is accurate upon ordering, as it will be created EXACTLY as entered. Clothing items can be remade at the cost for a replacement item. This cost will be an additional fee to the buyer. This additional fee includes the shipping to me as well as the purchase of the item again and any taxes. Downloadable graphics and products are not refundable and cannot be returned.
Non-returnable and non-refundable items include:
- Gift cards
- Downloadable software products
- Downloadable graphics
- Embroidery files
Contact us for questions related to refunds and returns.
Cancellation Policy: A cancellation policy is in effect as of April 2015. This means if you have purchased an item, paid and then change your mind, you can cancel. However, a 15% restock fee as well as any shipping, design fees and other costs that are incurred due to your cancellation will be charged against your refund. Please make sure you want the item you’ve ordered to avoid these costs. Thank you for your understanding and enjoy your purchase!
Photo Editing Limitations: The capabilities of my graphics program does have limits. Some things cannot be accomplished. If you want to contact me with a photo to see if I can do what you want, before you purchase editing hours, please use the contact form. Please note: I will not remove a person from a photo. I cannot add a person to a photo. I don’t have a magic wand, so I cannot make you taller, thinner, prettier or more popular.
Design Limits: I don’t use other people’s or companies graphics, logos, trademarked or copyrighted graphics or wording. No recreation of something that someone else created. I will however work with you to create something totally unique for you! No violence, self harm or adult nature items will be created.